Tarrant County College

1. Have you visited the Tarrant County College Student Financial Aid Services (SFAS) Web Site in the past year?
Yes
No
2. Did you find the information helpful?
Yes
No

Please explain

3. Did you complete the Free Application for Federal Student Aid (FAFSA) before the priority date (Fall-May 1st, Spring-October 1st, and Summer-April 1)?
Yes
No
4. Were you selected for verification?
Yes
No
5. Was your financial aid application processed within two to three weeks from the day you provided the SFAS the required documentation?
Yes
No

Please explain

6. How many times have you called/visited the SFAS Office in the past year?
1-5
6-10
11-15
Greater than 15
7. Please indicate the reason(s) for your call/visit(s).
Check on application procedures
Check on status of aid request
Seek information on Work-Study
Seek information on Student Loans
Request forms
Discuss award package or denial
Other

Please explain

8. Which campus did you call/visit?
NE
NW
SE
SO
TR
9. Please rate the helpfulness of the SFAS staff when assisting you.
Very helpful
Somewhat helpful
Neutral
Somewhat unhelpful
Very unhelpful

Please explain

10. Please rate your overall satisfaction with the SFAS office at Tarrant County College
Very satisfied
Somewhat satisfied
Neutral
Somewhat unsatisfied
Very unsatisfied

Please explain

11. Any suggestions for improvement?